Fylde Heat Pumps (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit https://fyldeheatpumps.co.uk/, contact us, request a quotation or use our plumbing, heating and renewable energy services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Fylde Heat Pumps is a family-run plumbing and heating business providing air source heat pump installations, underfloor heating, boiler services, plumbing repairs and associated heating solutions throughout Blackpool, the Fylde Coast and the wider North West.
For the purposes of applicable data protection legislation, the person or legal entity operating Fylde Heat Pumps is responsible for deciding how and why personal information is processed and acts as the data controller.
For privacy enquiries or requests concerning your personal information, please contact:
Fylde Heat Pumps
Location: Blackpool and the Fylde Coast, Lancashire, UK
Telephone: 07973 418426
Website: https://fyldeheatpumps.co.uk/
Contact: https://fyldeheatpumps.co.uk/contact/
Depending on how you interact with our business or website, we may collect the following personal information:
Your name, email address and telephone number.
Your company name, where applicable.
Your residential or business address and the location where work is required.
Details of your plumbing, heating or renewable energy requirements.
Information about your property, existing heating systems and proposed installations.
Your preferred appointment dates and times.
Information supplied through website contact forms, quotation requests, telephone calls or email correspondence.
Records of quotations, appointments, services provided, invoices and payments.
Communications relating to enquiries, installations, repairs, maintenance and customer support.
Our website and hosting systems may also automatically collect limited technical information, including your IP address, browser type, device information, pages visited and access times.
This technical information may be used to maintain website functionality, monitor performance and protect against unauthorised access or malicious activity.
Please only provide personal information relevant to your enquiry. If you provide information about another person, you should ensure that you are authorised to share it.
We collect and process personal information where necessary to operate our business and provide our services.
This may include:
Responding to enquiries submitted through our website, by telephone or by email.
Preparing and providing quotations for plumbing, heating and renewable energy installations.
Arranging property surveys, consultations, appointments and site visits.
Assessing property requirements and recommending suitable heating solutions.
Planning, managing and completing installations, servicing, repairs and maintenance.
Communicating with customers about ongoing work, appointments, quotations and completed projects.
Maintaining customer records, processing invoices and administering payments.
Managing warranties, guarantees and aftercare services.
Responding to customer feedback, complaints and service requests.
Maintaining the functionality, performance and security of our website.
Complying with applicable legal, regulatory, accounting and tax obligations.
Establishing, exercising or defending legal claims where necessary.
Submitting an enquiry through our website does not automatically subscribe you to marketing communications.
Where we send electronic direct marketing, we will comply with applicable privacy and electronic communications requirements. You may ask us to stop sending marketing communications at any time.
Under UK data protection legislation, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
Where processing is necessary to provide a quotation, take steps towards entering into a contract or fulfil an existing agreement with you.
This includes arranging appointments, undertaking installations and providing customer support.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.
Examples include responding to enquiries, maintaining customer relationships, managing business operations, preventing fraud and protecting our website.
Legal Obligation
Where we must process or retain information to meet legal requirements, including tax, accounting, regulatory and other statutory obligations.
Consent
Where we request your permission for a particular activity, such as certain marketing communications or the use of non-essential cookies.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal will not affect processing carried out lawfully before consent was withdrawn.
We do not sell your personal information.
Where reasonably necessary to operate our business, fulfil our obligations or provide requested services, we may share relevant personal information with:
Employees, engineers, subcontractors and other parties involved in delivering our services.
Suppliers and manufacturers where information is required for equipment orders, installations, technical support or warranties.
Website hosting providers, email service providers and IT support companies.
Accountants, insurers, legal advisers and other professional service providers.
Payment processors and financial service providers where necessary to administer transactions.
Certification bodies, scheme administrators or regulatory organisations where relevant to an installation or applicable legal requirements.
Public authorities, regulators or law enforcement organisations where disclosure is legally required or otherwise lawful.
We only share information that is reasonably necessary for the relevant purpose.
Where external service providers process personal information on our behalf, we require appropriate contractual and security protections.
Some third-party technology providers, including website hosting, email or cloud-based service providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
These may include applicable UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or an appropriate UK Addendum.
You may contact us to request further information about relevant international transfers and the safeguards used.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including applicable legal, accounting, tax and regulatory requirements.
Retention periods may vary depending on the type of information and the circumstances.
For example:
General enquiries: Information may be retained for a reasonable period to respond to your enquiry and manage any subsequent correspondence.
Customer and project records: Details may be retained for the duration of our business relationship and for an appropriate period afterwards.
Invoices and accounting records: Financial information will be retained for the period required by applicable tax and accounting legislation.
Installation and warranty records: Relevant information may be retained where necessary to manage warranties, guarantees, maintenance obligations or potential legal claims.
Website security records: Technical information may be retained for a limited period where necessary for security, troubleshooting and system administration.
When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include:
Secure website connections using HTTPS encryption.
Access controls and appropriate account authentication.
Restricted access to personal information based on business requirements.
Appropriate security measures for website hosting, email and IT systems.
Software maintenance, security updates and system monitoring.
Appropriate procedures for handling and protecting customer records.
Although we take reasonable precautions to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess the circumstances and take any notification or remedial action required by applicable law.
Our website may use cookies and similar technologies to support website functionality, maintain security and improve the experience of visitors.
Cookies are small text files that websites may store on your computer, tablet or mobile device.
Depending on the technologies used, cookies may include:
Strictly necessary cookies: Required for essential website functionality and security.
Preference cookies: Used to remember certain website settings or choices.
Analytics cookies: Where enabled, used to understand how visitors interact with our website.
Third-party cookies: Where applicable, associated with external services or embedded content.
Where cookies or similar technologies require consent under UK law, we will request your permission before using them.
Strictly necessary cookies may be used without consent where permitted by law.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
For further information about the cookies used by our website, please refer to our Cookie Policy.
Under UK data protection legislation, you have certain rights concerning your personal information.
Depending on the circumstances, these may include:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information where the relevant legal conditions apply.
Right to restrict processing: Ask us to limit how we use your information in certain circumstances.
Right to data portability: Request a copy of certain information in a structured, commonly used and machine-readable format where applicable.
Right to object: Object to certain processing activities, including processing based on legitimate interests.
Right to withdraw consent: Withdraw consent at any time where consent is the lawful basis for processing.
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
Where applicable, you also have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise your rights, please contact us using the details provided in Section 1.
We may need to verify your identity before responding to a request.
We normally respond to valid requests within one month, subject to any extensions or exemptions permitted by law.
You are not legally required to submit an enquiry through our website. However, if you choose not to provide sufficient contact or property information, we may be unable to respond to your enquiry, prepare a quotation or deliver the requested services.
If you have concerns about how Fylde Heat Pumps collects, uses or protects your personal information, please contact us first so that we can investigate your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection matters.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
You can contact the ICO for guidance about your rights or to raise concerns about how your personal information has been handled.
Our website may contain links to third-party websites, services or external resources.
These websites operate independently of Fylde Heat Pumps and may have their own privacy notices, cookie policies and data protection practices.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the relevant privacy information before submitting personal information to third-party services.
We may update this Privacy Policy periodically to reflect changes to our business operations, website functionality, data processing activities or applicable legal requirements.
Any updates will be published on this page, together with a revised ‘Last updated’ date.
We encourage visitors to review this policy occasionally to remain informed about how their personal information is handled.
If you have any questions about this Privacy Policy or the way Fylde Heat Pumps processes personal information, please contact us through our website or by telephone.
Fylde Heat Pumps
Telephone: 07973 418426
Website: https://fyldeheatpumps.co.uk/
