This Cookie Policy explains how Fylde Heat Pumps (“we”, “us” or “our”) uses cookies and similar technologies on our website, https://fyldeheatpumps.co.uk/.
It explains what cookies are, how they may be used, the choices available to visitors and how you can manage your preferences.
Please read this policy alongside our Privacy Policy, which explains how we collect, use and protect personal information in accordance with UK data protection legislation.
Cookies are small text files that websites may place on your computer, tablet or mobile phone when you visit them.
They help websites operate correctly, remember certain settings, maintain security and provide information about how visitors use a website.
Similar technologies, including browser local storage and session storage, may also be used to store information on your device.
Cookies generally fall into the following categories:
Session cookies: Temporary cookies that normally expire when you close your browser.
Persistent cookies: Cookies that remain on your device until their specified expiry date or until you delete them.
First-party cookies: Cookies placed by the website you are visiting.
Third-party cookies: Cookies placed by another organisation through services or content integrated into a website.
Some cookies are essential for the operation of a website, while others are used for optional functions such as analytics, preferences or marketing.
Our website may use cookies and similar technologies to support its operation, maintain security and improve the browsing experience.
These technologies may be used for the following purposes:
These cookies support essential website functions, including security, basic navigation and the delivery of services specifically requested by visitors.
Where a cookie is strictly necessary under applicable law, it may be used without obtaining prior consent.
These cookies may remember choices you make when using the website, such as display settings or cookie preferences.
They can help provide a more consistent experience when navigating between pages or returning to the website.
Where these cookies are not strictly necessary, we will obtain consent when required by law.
If analytics services are enabled, cookies may be used to collect information about how visitors interact with our website.
This may include information about:
Pages visited and how visitors navigate the website.
The approximate duration of website visits.
Browser and device types.
General website performance and technical errors.
How visitors arrive at the website.
We may use this information to understand website usage, identify technical problems and improve the content and functionality of our services.
Where analytics cookies require consent, they will only be activated after the appropriate permission has been provided.
If advertising or marketing technologies are introduced, cookies may be used to measure advertising effectiveness or provide more relevant advertising.
These technologies will only be used where appropriate consent has been obtained.
The inclusion of a cookie category in this policy does not necessarily mean that cookies belonging to that category are currently active on our website.
The precise cookies stored on your device may depend on the pages you visit, the services enabled and your cookie preferences.
The following table describes the main categories of cookies that may be relevant to the website.
| Cookie category | Purpose | Consent requirement |
|---|---|---|
| Strictly necessary | Supports essential website functionality, security and basic operation. | Normally exempt where legally strictly necessary. |
| Cookie preferences | Remembers consent choices and selected cookie settings. | May be exempt where necessary to remember your requested choices. |
| Functional | Supports optional website features and user preferences. | Required unless a legal exemption applies. |
| Analytics | Helps measure website traffic, visitor interactions and performance. | Generally required for non-essential analytics cookies. |
| Marketing | Supports advertising, conversion measurement and similar tracking where enabled. | Required for non-essential marketing technologies. |
| Third-party services | Supports external content or services integrated into the website. | Depends on the technology and applicable legal requirements. |
The duration of individual cookies varies according to their purpose and the technology used. Some expire when your browser session ends, while others remain for a defined period.
Where a cookie consent management system is installed, details of the specific cookies identified by that system, including their purposes and retention periods, should be made available through the website’s cookie information or preferences controls.
We will review this information when technologies or third-party services used by the website change.
Our website may use services provided by external organisations to support website functionality, communication, security or performance.
Depending on which services are enabled, these providers may use cookies or similar technologies.
Our website is hosted using third-party hosting infrastructure.
Hosting and security systems may process technical information, including IP addresses, browser details and request information, to deliver website content, maintain reliable operation and help protect against malicious activity.
Where strictly necessary cookies are used for website security or technical operation, they may qualify for an exemption from prior consent.
Our website provides contact and enquiry forms so visitors can request quotations, arrange appointments or contact Fylde Heat Pumps about plumbing, heating and renewable energy services.
These forms may use technical storage or security technologies to support submission, prevent automated spam or maintain functionality.
Information you submit through a contact form is handled in accordance with our Privacy Policy.
Some website features may contain embedded content or links to external providers.
If embedded services are used, such as maps, videos or other interactive content, the relevant provider may collect technical information or place cookies on your device.
Where consent is legally required, we will seek your permission before activating the relevant non-essential technologies.
External websites operate independently and have their own privacy and cookie policies.
We recommend reviewing those policies before interacting with third-party websites or services.
You have control over the use of non-essential cookies and similar technologies on your device.
Where our website uses technologies requiring consent, you should be presented with appropriate choices before those technologies are activated.
Depending on the consent controls available, these choices may include:
Accept all: Allow the optional cookie categories described in the consent interface.
Reject optional: Decline non-essential cookies while allowing strictly necessary functions.
View preferences: Review the available cookie categories and their purposes.
Save preferences: Confirm your selected cookie choices.
Where consent is required, it must be freely given, specific, informed and unambiguous.
Simply continuing to browse the website does not, by itself, constitute consent to non-essential cookies.
You may withdraw or change consent at any time using the website’s cookie preference controls, where provided, or by adjusting your browser settings.
Withdrawing consent does not affect processing that was carried out lawfully before consent was withdrawn.
Please note that withdrawing consent may not automatically remove cookies already stored on your device. You may need to delete these through your browser.
Most web browsers allow you to control how cookies are stored and used.
Depending on your browser, you can usually:
View cookies currently stored on your device.
Delete individual cookies or all stored cookies.
Block cookies from particular websites.
Restrict third-party cookies.
Configure your browser to delete cookies when it closes.
Instructions for managing cookies can be found through the privacy or security settings of your browser.
Information is also available from the following browser providers:
Google Chrome: https://support.google.com/chrome/
Microsoft Edge: https://support.microsoft.com/microsoft-edge
Mozilla Firefox: https://support.mozilla.org/
Apple Safari: https://support.apple.com/safari
Blocking all cookies may affect certain website functions or prevent some features from working as intended.
Deleting cookies used to remember consent preferences may cause the website to request your choices again during a future visit.
Certain cookies and similar technologies may process information that relates to an identifiable individual.
This may include IP addresses, online identifiers, device information and other technical information associated with website usage.
Where information collected through cookies constitutes personal data, it will be processed in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the processing of your personal information.
Our Privacy Policy provides further information about how we handle personal information, the lawful bases for processing, data retention, your rights and how to raise a concern.
For more information about cookies and data protection, you can also visit the Information Commissioner’s Office:
We may update this Cookie Policy periodically to reflect changes in our website, the technologies we use, third-party services or applicable legal requirements.
Any changes will be published on this page, together with an updated revision date.
Where changes to our use of cookies require fresh consent, we will request this through the relevant consent mechanism.
We encourage visitors to review this policy occasionally to remain informed about how cookies and similar technologies are used.
If you have any questions about this Cookie Policy, our use of cookies or how your personal information is handled, please contact:
Fylde Heat Pumps
Blackpool and the Fylde Coast, Lancashire, UK
Telephone: 07973 418426
Website: https://fyldeheatpumps.co.uk/
Contact page: https://fyldeheatpumps.co.uk/contact/
We will endeavour to respond to enquiries concerning this policy and the use of cookies on our website within a reasonable period.
